Alchemy Cycle Trader adheres to Australian Consumer Law by providing guarantees on our products and services.
If the return is being instigated due to an error on our part, we will refund the original purchase price INCLUDING shipping. Please advise us if this is the case before commencing the returns process.
If an item is deemed unsuitable for its intended use for any reason, please contact us via email as soon as practically possible to determine if we can organise an alternative arrangement before the returns process takes place. This may include repair of, or advice upon, the item(s) in question. Please contact us via phone or email.
Once a return has been approved, it will be processed within two (2) days of receiving the return at our showroom and a refund will be arranged.
A 25% restocking fee applies to returned bikes and frames. The restocking fee will be deducted from the refund.
If you contact us by email, please include your order number for easy reference. If you wish to phone us, please have the order number and other details handy.
If you have received damaged, faulty, or incorrect products, you will be given the choice of a repair (if applicable), refund, or replacement. For goods that are faulty or not functional please use the warranty procedures listed below.
We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns.
We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Alchemy Australia will not be held liable for any goods lost in transit.